Frequently Asked Questions
Check out our most asked questions below! If you can’t find what you’re looking for-contact us and we’ll get back to you within 24 hrs.
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Are You Participating In The GST/HST Tax Break?
We will be participating in the Canadian Government issued GST/HST tax break from December 14, 2024 until February 15, 2025. Our children's items will be tax free during this time. Tax will still be charged on shipping services.
How Soon Will My Order Be Shipped?
We aim to have your orders packed and shipped within 2 business days of receiving them. Once your order is packed and shipped, you will receive a shipping confirmation email containing your tracking number and estimated delivery date.
Do You Offer Local Delivery?
We offer local delivery options to Campbell River, Black Creek, Courtenay and Comox areas.
At checkout, type in your address and select the Local Delivery option. If the Local Delivery option is not appearing, your postal code may not be within our delivery radius. You can contact us at customercare@kovebabyapparel.com for any questions.
Where Are You Based?
We are a Vancouver Island brand operating out of Black Creek on the North Island 🌲 We currently do not have a physical storefront location.
Who Does Kove Donate To?
We are partnered with Mamas For Mamas. For every purchase made with us we donate essential items like diapers, formula and clothing to children and families in need. You can check out more info on our charitable partnerships here.
How Do Your Hoodies Fit?
Our hoodies are designed to fit oversized. If your child is between sizes, we recommend sizing up just in case.