Frequently Asked Questions
Check out our most asked questions below! If you can’t find what you’re looking for-contact us and we’ll get back to you as soon as possible.
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How will my order be affected by the Canada Post strike?
Due to the ongoing rotating Canada Post strike, we’re using alternative carriers wherever possible to make sure your orders arrive as quickly as possible.
If you normally ship to a PO Box or to a rural area, there may be a delay in receiving your order-we apologize in advance for this and will do our best to make sure you receive your items as soon as possible!
How Soon Will My Order Be Shipped?
We aim to have your orders packed and shipped within 3 business days of receiving them. Once your order is packed and shipped, you will receive a shipping confirmation email containing your tracking number and estimated delivery date.
Do You Offer Local Delivery?
We offer local delivery options to Campbell River, Black Creek, Courtenay and Comox areas.
At checkout, type in your address and select the Local Delivery option. If the Local Delivery option is not appearing, your postal code may not be within our delivery radius. You can contact us at customercare@kovebabyapparel.com for any questions.
Where Are You Based?
We are a Vancouver Island brand operating out of Campbell River on the North Island 🌲 We currently do not have a physical storefront location.
Who Does Kove Donate To?
We are partnered with Mamas For Mamas. For every purchase made with us we donate essential items like diapers, formula and clothing to children and families in need. You can check out more info on our charitable partnerships here.
How Do Your Hoodies Fit?
Our hoodies are designed to fit oversized. If your child is between sizes, we recommend sizing up just in case.
I’m a US Customer, How Will My Order Be Affected By The Tariffs?
We now offer Delivered Duty Paid (DDP) service for U.S. customers, meaning duties and taxes are collected at checkout to help ensure a smooth delivery. Thank you for all your support and understanding during this time 🖤